News Details

The Institute of Public Administration (BIPA) offered a course on "Customer Service" for 17 front line employees of the Institute i.e. Registration Services Directorate and Professional Development Directorate; as well as a number of staff of Muharraq Municipality and eGovernment Authority, as this session is fundamentally linked to the nature of their work. This emanated from BIPA's persistent pursuit for the development of its employees and public sector employees and upgrading them to the highest levels of professionalism, in addition to meeting their training needs of specialized courses and purposeful workshops. This course comes within the training plan for 2013, set by the Directorate of Human Resources to develop its employees at the Institute, for the attention and focus accorded to the human element, which is considered Directorate's most precious resource and the most influential on productivity at all, depending on the various training needs of the employees, which in turn determines the quantity and how to carry out training and development courses. The customer service course included several issues (customer service basics, strategies for dealing with customer complaints and solving their problems, excellence in service by telephone, excellence in correspondence and dealing effectively with the workloads), the Institute also did not lose sight of the importance of the practical and field aspect, therefore the institute organized a field visit to study the reality of customer service in the public sector in the framework of the session program. It is worth mentioning that the Institute will offer again this session in the next few months to continue the process of developing and improving public sector employees, in addition to the urgent need of the staff of ministries and institutions for such professional courses that enhance and develop the relationship between the community and the civil service employees.